Contact information
GET IN TOUCH
We're here to help. For any question about your order, our products, or your account, please reach out and our customer service team will get back to you as soon as possible.
Email: info@tutucagroup.com Website: www.massrutine.com Customer service hours: [9:00 – 18:00, Monday to Friday, EST] (excluding public holidays) Response time: We aim to respond to all enquiries within [X] business days.
To help us resolve your enquiry faster, please include your order number in all communications with our customer service team.
COMPANY DETAILS
MASSRUTINE is a trading name of:
TOTHEMOON LLC A limited liability company organized under the laws of the State of Florida, United States
5118 N 56th Street, Ste 200 Tampa, FL 33610 United States
EIN (Tax ID): 42-2944272
All orders placed through www.massrutine.com are fulfilled by TOTHEMOON LLC.
WHAT TO CONTACT US ABOUT
Order status and tracking Include your order number and the email address used at checkout. Please allow the full delivery window shown in our Shipping Policy before reporting a delay.
Damaged or defective items Claims must be submitted within 7 days of delivery, with photographs or video showing the damage or defect and the outer packaging. See our Refund and Return Policy for full details.
Address changes Contact us immediately after placing your order. We cannot modify an address once the order has been packed, and an address change is only confirmed once you receive email confirmation from an agent.
Product questions Happy to help with ingredients, usage, and compatibility. Please note that we cannot provide medical advice — if you have a medical or dermatological condition, consult a qualified healthcare professional.
Cancellations Orders can only be cancelled before they have been prepared for dispatch.
Press, partnerships, and wholesale Email us with "Press", "Partnership", or "Wholesale" in the subject line.
Privacy and data requests To exercise your rights over your personal data, see our Privacy Policy or email us with "Privacy Request" in the subject line.
IMPORTANT NOTES
Please do not send returns to the address above without contacting us first. Returns sent without prior authorisation may not be processed or refunded. Contact our customer service team and we will provide return instructions and the correct return address.
The address above is our registered business address and is not a retail location or walk-in customer service centre.
We only respond to enquiries relating to orders placed on www.massrutine.com. We cannot assist with products purchased from other retailers or resellers.
CUSTOMERS IN THE UNITED KINGDOM
If you are a consumer resident in the United Kingdom and wish to exercise your right to cancel within 14 days of receiving your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please email us at [EMAIL] with a clear statement of your decision, including your order number. Full details are set out in our Shipping Policy and Refund and Return Policy.
CUSTOMERS IN CANADA
If you are a consumer resident in Canada, you benefit from the consumer protection legislation of your province or territory. To unsubscribe from our marketing emails at any time, use the unsubscribe link included in every message or contact us directly.
FOLLOW US
Instagram: massrutine
TOTHEMOON LLC (d/b/a MASSRUTINE) · 5118 N 56th Street, Ste 200, Tampa, FL 33610, United States · info@tutucagroup.com · www.massrutine.com